Joan Moss, RN, MSNSenior Principal and CNO
Joan is the management leader for the Sg2 Intelligence team, overseeing Sg2 Intelligence experts and thought leadership development. As the senior leader of Sg2’s performance strategy research, Joan works with client executive leaders to improve growth and performance across the care continuum, predicated on the doctrine that success depends on an organization’s ability to demonstrate strong performance in clinical effectiveness, workforce planning, care continuum development/redesign and ambulatory network planning.
Joan oversees research in strategic planning for post-acute care, as well as transitions of care, and is a frequent presenter at national and international conferences on multiple topics, including performance measurement and leading practices in strategic planning and execution.
As the company’s chief nursing officer, Joan leads the transformation of nursing practice and operations throughout the care continuum. As a senior leader on consulting engagements, Joan helps Sg2 clients integrate market and institutional analytics to formulate and prioritize strategic initiatives, operationalize clinical strategies and measure performance across the System of CARE.
Before joining Sg2, Joan was a consultant for 10 years, including serving as vice president and general manager of Cardinal Health Consulting and Services, a national firm of more than 90 consultants. As a consultant, she led a variety of successful projects in areas such as quality and performance improvement, patient safety, case management, patient care delivery models, patient throughput, and leadership development.
Previously, Joan was the division director of patient care services for a large hospital system in Chicago, IL. In this role, she was responsible for clinical operations redesign and new business development for multiple service lines. She also held leadership positions at the American Hospital Association’s Division of Nursing and a faculty appointment at the University of Illinois.
Joan received a master of science in nursing from Loyola University. As an active WK Kellogg Fellow in the International Leadership Program, Joan focuses on health and education development in underserved communities in the US, South America, Mexico and Southern Africa.