As leader of Sg2’s 30-person expert research team, Jennifer is responsible for the delivery of relevant, timely and actionable strategic guidance to Sg2 constituents—approximately 1,500 hospitals, health systems and industry partners across the country. Collaborating with a diverse team of clinicians, health care administrators and MBAs, PhD scientists, and policy experts, she ensures health care leaders have access to a myriad of Sg2’s analytically anchored briefings, weekly webinars, conferences and networking events to help inform decisions on everything from building clinical programs to setting sound strategy for the future value-based era.
Jennifer has held several roles during her 9-year tenure at Sg2, including a position on the product management team leading client councils and working directly with clients to ensure Sg2 products and services were most meaningful and relevant for their most pressing needs. By paying close attention to the “voice of the customer,” meaningful changes that she initiated continue to support Sg2’s industry-leading client satisfaction scores.
In her prior role leading Sg2’s educational program during its inception in 2006, Jennifer coordinated and delivered more than 50 educational workshops each year. These interactive, case-based training sessions for administrative and clinical leaders covered an array of subjects including strategic planning, service line growth and physician leadership development. She continues to work with integrated delivery systems, medical groups and industry partner sales/marketing teams as a faculty member in the Sg2 learning center in Skokie, IL, or on-site at client organizations.
Jennifer has almost 20 years of experience in ambulatory care, medical practice management and physician education. As a consultant and speaker at KarenZupko & Associates, she conducted more than 100 medical practice evaluations and parlayed those experiences into dozens of presentations and courses. While there, she also worked with medical groups on issues related to governance, operational efficiency and revenue cycle management.
Previously, Jennifer worked at the University of Chicago Health System managing the physician compensation program for its primary care group of 200 employed physicians. She also worked for Rush University Medical Center’s Women’s and Children’s Hospital and in the department of ambulatory care at what is now Advocate Illinois Masonic Medical Center.
Jennifer has published many articles and podcasts and has been quoted in numerous industry magazines. She received an MS in health systems management from Rush University, where she currently has an adjunct faculty appointment, and a BS in psychology from the University of Illinois.