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In the News: Sept 22–29

Administrative Tasks Automated by Artificial Intelligence

A recent FierceHealthcare article highlights how health care start-up Olive has secured $106 million in financing to automate health care administrative tasks using artificial intelligence (AI). The need for administrative efficiency has been a topic of discussion for years but has recently been accelerated by the ongoing public health crisis. Olive offers a reliable infrastructure and helps scale up AI hospital command centers, and its AI-enabled robotic automation process has been adopted by many hospitals, as well as 22% percent of the top 100 health systems in the country.

The health care industry needs efficient, safe and error-free environments, and tackling redundant administrative tasks helps accomplish this. Olive is a system that works side by side with hospital staff to provide the proper resources and processes to minimize administrative work and become more efficient. Using Olive’s systems and staff, health systems have been able to automate revenue cycle processes and data entry processes for testing orders and streamline supply chain inventory, and the start-up is planning to scale up 66 AI sites by 2021.

Disrupters within the health care space are not new, and they continue to impact the health care industry in significant ways. For example, the growth of infinite computing has transformed technology from a scarce and expensive resource to an abundant, reliable and affordable resource. Check out our Disrupters to Watch in 2020 on-demand webinar to learn which disrupters should be on your radar and how other health care organizations are implementing these new technologies.


Transgender Telehealth Expands Into Employee Benefits

A recent FierceHealthcare article shares initiatives taken by transgender telehealth company Plume to expand access to services via employee benefits. At its core, Plume strives to decrease barriers to care for transgender patients that, in the past, have led to these patients’ lower utilization of services. By expanding into benefits, enrollees can access services through a smartphone application and be treated by a team that is largely made up of transgender people.

In general, the transgender community has had experiences that trend negative when getting in-person care. Reports have shown that 20% of transgender patients delay care out of fear of discrimination, with almost 30% turning to the black market for hormone treatments. Plume’s telehealth platform allows patients to gain a connection with the care team that they may not necessarily have had in a more traditional setting, and the company continuously collaborates with and gathers feedback from the transgender community to understand how to meet their needs most effectively. Currently, the Plume health platform is available across 16 states, but continues to expand.

At present there are care disparities and barriers to services for individuals who identify as sexual and gender minorities (SGM), despite the fact that the SGM population has the same needs for services as the rest of the US population. To better understand how your system can effectively support and plan for sexual and gender minority patients please read Sg2’s FAQ Affirming Health Care for Sexual and Gender Minorities.


FDA Announces New Digital Health Center of Excellence

A recent Healthcare Dive article details the FDA’s new Digital Health Center of Excellence, which aims to advance and amplify the agency’s work in digital health, as the FDA has been partnering internally and externally to coordinate digital health activities and promote regulatory consistency.

The center is still under development, but its functions will include providing technological advice and supporting work across the FDA, as well as promoting digital health best practices and developing digital health device oversight. Meanwhile, the agency is also working on its “Pre-Cert program” to fast-track digital health products, along with a regulatory framework in support of artificial intelligence (AI) and machine learning algorithm changes to Software as a Medical Device.

Today, rapid technological advances (and the smartphone) enable digital health to disrupt traditional care channels by empowering consumers with real-time biometric feedback and AI–powered applications to manage their health. It’s time for health systems to pay close attention to this evolving ecosystem and determine their stake in the next big health care revolution. Learn how to develop a digital health strategy—and how the planning process is different—in the Sg2 Expert Insight Is Health Care Ready for the Digital Health Tsunami?

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