Disrupters come from different industries but have a similar focus—to leverage core expertise to win in health care. It's more important than ever for health care organizations to realize their...
Health systems need to adapt by pivoting their growth strategies around their most valuable assets — patients as their consumers.
To drive strategic growth, health care organizations must go beyond traditional measures and embrace innovative approaches to listening through customer-and employee-centric metrics.
At its core, consumer strategy is a deliberate shift from a patient mindset to a customer mindset, followed by the development of tools and strategies to actively engage customers. Recognizing...
Health care is facing economic headwinds: surging inflation, pandemic-driven staffing shortages and competition from disrupters. Today’s conditions demand a business model that centers on customers first—not products or services.
To ensure health care organizations remain competitive and financially viable, they must begin thinking differently about their growth strategy — grounded in earning customer loyalty.
Adopting a customer-centric view with your network integrity tools shifts your approach from strictly physician loyalty to include customer growth and keeping more care within your health system.
Consumerism in health care must transform to meet changing consumer expectations. To compete and drive profitability, health systems must acknowledge the transformation in health care driven by competitive forces and...
Sg2 is pleased to announce the addition of Manuel Hernandez, MD, MS, MBA, CPE, as a Principal—Strategic Campus Planning in its consulting practice for Enterprise Strategy.
There has been an explosion of digital technologies in the behavioral health space. The development of these technologies has the potential to transform the behavioral health care paradigm and increase...
It is easy to succumb to business fog during a public health crisis. The COVID-19 outbreak is not only a clinical challenge, but also a pressure test for strategic initiatives...
