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 May 22, 2023

Customer Loyalty: A Strategic Opportunity in Challenging Economic Times

By Yelena Bouaziz

Health care is facing economic headwinds: surging inflation, pandemic-driven staffing shortages and competition from disrupters. Today’s conditions demand a business model that centers on customers first—not products or services.

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 May 18, 2023

Shifting Health Care Mindset from “Patient” to “Customer”

By Yelena Bouaziz

To ensure health care organizations remain competitive and financially viable, they must begin thinking differently about their growth strategy — grounded in earning customer loyalty.

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 May 2, 2023

Leveraging Network Integrity to Achieve Customer Loyalty

By Tara Gallagher

Adopting a customer-centric view with your network integrity tools shifts your approach from strictly physician loyalty to include customer growth and keeping more care within your health system.

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 April 17, 2023

Employ a Customer Mindset for Future Viability

By Charlotte Brown-Zalewa

Consumerism in health care must transform to meet changing consumer expectations. To compete and drive profitability, health systems must acknowledge the transformation in health care driven by competitive forces and...

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 September 22, 2022

Sg2 Welcomes Consulting Principal Dr Manuel Hernandez

By Sg2 Team

Sg2 is pleased to announce the addition of Manuel Hernandez, MD, MS, MBA, CPE, as a Principal—Strategic Campus Planning in its consulting practice for Enterprise Strategy.

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 May 27, 2022

Growth in Digital Technologies Present Opportunities to Improve Access to Behavioral Health Care

By Sg2 Team

There has been an explosion of digital technologies in the behavioral health space. The development of these technologies has the potential to transform the behavioral health care paradigm and increase...

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 March 20, 2020

Even in Crisis, Don’t Underestimate the Value of Your Strategy

By Bill Woodson

It is easy to succumb to business fog during a public health crisis. The COVID-19 outbreak is not only a clinical challenge, but also a pressure test for strategic initiatives...

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