18: Health Care Consumerism During a Pandemic
The health care industry has lagged behind others in viewing patients as consumers even prior to the pandemic and, as systems resume elective services, stakes are higher than ever. In this week’s episode, Sg2’s Mark Larson and Vizient’s Dr. Tom Villanueva discuss health system approaches to meeting patient needs for safety, cost and convenience in the wake of COVID-19.
For more on this topic, Tom hosted Mark on his podcast, Modern Practice Podcast, where they examined the role of the patient voice in the reopening of elective procedures. The episode, The Role of Patient and Family Councils (PFACs) in Resuming Elective Procedures, is linked here.
For Sg2 Members: please see related materials, linked below.
- Expert Insight: Engaging the (Post-COVID-19) Health Care Consumer
- Report: Consumerism: Service Lines Brace for Impact
- Webinar: Consumerism 3.0: The Era of Service Line Disruption
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