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Consumer Strategy
The Time is Now: Invigorating Path for Growth with Consumer-Driven Digital Transformation
Just because healthcare organizations open their doors doesn’t mean that patients will show up. This was especially true during the pandemic as a pause on elective surgeries, lack of a transactional care and revenue led healthcare systems to struggle. Add to that inflation and the increase of nontraditional disruptors — whether tech, private equity or venture capital-backed firms or pa...
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Payment Evolution
Observations From 2022 Fourth Quarter Earnings Calls: Legacy Payers and VBC Market Entrants
As part of Sg2’s value-based care (VBC) analysis and market research, we review the quarterly earnings calls from a subset of publicly traded legacy payers and VBC-focused entrants. The summary is designed to highlight emerging trends and dynamics in these closely related industries, especially as these tie to VBC. The following post draws from recently released earnings call transcripts fr...
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Payment Evolution
Provider-Sponsored Health Plans: a Cure for Health System Woes or "Out of Their Wheelhouse"?
We have been here before; some have succeeded, or at least gotten by, while many have failed. At what? Building an integrated model where the health system is both the provider and the payer. Lessons were learned, yet today’s economic uncertainty, rising costs and hospital financial performance coupled with major insurer reluctance to continue fee-for-service (FFS) rate increases have hospit...
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Consumer Strategy
Leveraging Network Integrity to Achieve Customer Loyalty
Physician referral analytic tools have existed for decades to help health care organizations understand referral patterns, prioritize outreach efforts and monitor progress, and organizations have long considered physician outreach teams as tools to improve leakage and increase revenue. While both of these still hold true today, there is actually more to the story. Leakage from affiliated physician...
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Strategic PlanningPartnershipsConsumer Strategy
Optimizing Health Care Network Referrals Through "Blended Family" Approach
Health care providers in many markets have found themselves becoming a part of something larger than they originally signed up for. For hospitals and health systems to be sustainable during current workforce challenges and margin pressures, they are increasingly joining large networks to drive revenue. As a result, the health care industry is seeing record numbers of mergers and acquisitions, ofte...
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Consumer Strategy
Change Is Hard but Required for Consumer Strategy Success
How serious are health care systems about their consumer strategy? For decades, consumerism in health care has been a “nice to have” but not a “must have.” Health care as an industry didn’t value customer loyalty because they didn’t see those utilizing their services as customers, they saw them as patients—and patients require care. Thus, the health system...
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Smart Growth
Smart Growth Revisited
At Sg2, our job is to stay ahead of changing health care trends—and to help you, our members, proactively navigate industry change to benefit your top lines. Over 10 years ago, we introduced the smart growth concept because we foresaw the need for a course change in health care strategy. Smart growth challenged members to invest in services not just clinically appropriate, but also financial...
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Strategic Planning
Strategic Planning Is a Journey... Prepare For It
Sg2 partners with chief strategy officers and executives from leading health systems to understand the role of strategic planning and how it continues to evolve in response to broader industry trends. Learn how organizations are currently approaching the planning process by checking out findings from our recent survey of senior strategy leaders. Download our Strategic Planning Placemat to better u...
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Health Care Landscape
Sg20 Then and Now: How Our Experts Came to Sg2
Sg2 was formed in 2001, and, today, our cutting-edge expertise, analytics and tailored consulting offerings help health industry leaders anticipate health care trends and provide them with unparalleled insight into local market dynamics. We are just one of the companies that founder Michael Sachs started—and grew—with his vision, passion and leadership. Michael passed in 2019, and we ...
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In Memoriam: Henry Soch
It is with great sorrow that we share the passing of Sg2 former imaging expert and beloved friend and mentor Henry Soch on November 16, 2023. He was a leader of Sg2’s clinical technology research, analyzing the impact of medical technologies on care delivery and collaborating with organizations to develop operational strategies. “I am among the many at Sg2 (and in health care in...