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Consumer Strategy
Leveraging Network Integrity to Achieve Customer Loyalty
Physician referral analytic tools have existed for decades to help health care organizations understand referral patterns, prioritize outreach efforts and monitor progress, and organizations have long considered physician outreach teams as tools to improve leakage and increase revenue. While both of these still hold true today, there is actually more to the story. Leakage from affiliated physician...
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Sg20 Looking Back: Xg2ers Reminisce on Their Time at Sg2
Editor’s note: Answers have been edited for clarity. Sg2 was formed in 2001, and, today, our cutting-edge expertise, analytics and tailored consulting offerings help health industry leaders anticipate health care trends and provide them with unparalleled insight into local market dynamics. We are just one of the companies that founder Michael Sachs started—and grew—with his visi...
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Consumer StrategySmart GrowthStrategic Planning
Customer Loyalty: A Strategic Opportunity in Challenging Economic Times
The health care industry is facing economic headwinds: surging inflation, pandemic-driven staffing shortages and rising competition from novel disrupters. About half of all hospitals reported a loss in 2022, according to Kaufman Hall, and the outlook for 2023 isn’t much better. Today’s conditions demand a new business model, one that centers on customers first—not products or s...
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Sg2 Welcomes Senior Advisor Laura P Jacobs
Sg2, a Vizient company, is pleased to announce the addition of Laura P Jacobs as a Senior Advisor in its consulting practice for value-based care. “Laura is one of the greatest minds in health care with an innate ability to see challenges clearly and successfully drive change,” says Sg2 senior consulting principal Tawnya Bosko, PhD, DHA. “I have had the privilege of having her a...
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Care RedesignEnterprise StrategyStrategic Planning
A Strategic Approach to Building a High Reliability Organization
The outpatient shift is changing the high reliability paradigm for health care organizations. What historically has been an acute care and IP focus will need to expand across the enterprise as the locus of care moves away from hospitals and into diffuse ambulatory and home settings. More sites of care, workforce challenges and higher disease complexity have led to increased risk and more obstacl...
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Health Care LandscapeHealth Equity
Health Inequities and the Negative Impacts of Social Determinants of Health
Editor’s note: Consultant Nikita Arora, Associate Consultant Adilene Gavina, Associate Consultant Rheanna Henson and Senior Consultant Maha Madi contributed to this post. Buzzwords are common in health care, and over the past year, social determinants of health (SDOH) and health equity have taken center stage. To better understand how SDOH impact patient outcomes, we need to bette...
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Payment Evolution
Struggles with Direct-to-Employer Engagement and What Health Systems Can Learn from the Pockets of Success
Many health systems have explored direct-to-employer opportunities at some level in recent years, but there needs to be more traction to show for these efforts. It is no secret that employer-funded commercial health insurance has provided the financial margin for providers, payers, benefits advisers and others in the ecosystem. Despite offerings from new entrants and incumbents designed to help em...
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Physician StrategyAmbulatory StrategyStrategic Planning
Physician Alignment for Successful Outpatient Procedure Shift
With the Strategy Accelerator program, efforts to strategically prioritize your physician alignment initiative take shape As internal and external pressures push care out of the hospital, health systems must identify the best clinical opportunities and local trends for expanding their ambulatory business. Innovator organizations understand there are both opportunities and vulnerabilities amid w...
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Care RedesignEnterprise StrategyStrategic Planning
The Decline of Emergency Departments: COVID’s Impact on Where Patients Seek Care
Editor’s note: This post was originally published on Sg2’s parent company Vizient Inc’s blog. Most health care services volumes are poised for a rapid recovery from the aftermath of the COVID-19 pandemic. However, a shift in where care is delivered that began before the pandemic has only accelerated and is particularly impacting emergency department demand. Even while the Sg2 ...
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DisruptionTechnology
Generative AI: Seven Steps Health Care Companies Can Take Now to Prepare
Generative artificial intelligence (AI) has seized the public consciousness, signaling a potential disruption that could be one of the most profound in generations. Large language models, such as ChatGPT, are advancing rapidly, demonstrating an uncanny ability to process natural language and write compellingly (if not always accurately) by predicting word sequences. As more AI tools become avai...