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What is consumer centricity? It’s all about putting the needs of health care consumers first. Learn seven reasons why embracing consumer centricity is vital to your organization’s success.
Health care is facing economic headwinds: surging inflation, pandemic-driven staffing shortages and competition from disrupters. Today’s conditions demand a business model that centers on customers first—not products or services.
To ensure health care organizations remain competitive and financially viable, they must begin thinking differently about their growth strategy — grounded in earning customer loyalty.
