Consumer Innovation

We’re enabling consumer-driven strategy for growth

In a rapidly evolving healthcare landscape, achieving sustainable performance is key to success. Many providers prioritize growth, but it’s crucial to find innovative ways to drive top-line performance. The COVID-19 pandemic has exposed vulnerabilities in the industry, emphasizing the need to diversify revenue streams, engage healthcare consumers and chart a new course for lasting success.

Are you ready to convert the consumer and thrive in this competitive market? Partner with us to unlock near-term revenue generation and long-term consumer loyalty.

Components for success

Improvements made in these three areas can generate immediate revenue and create long-lasting relationships between patients and providers.

►Provider Connections & PRM

An optimized physician liaison program, as part of a prioritized physician engagement strategy, can generate up to $20M in net revenue for their system per year. If you’re looking to improve your physician network integrity, prioritize physician outreach planning, understand leakage impact, and improve liaison efficiency, we can help.

► Tiller-Hewitt Consulting Services

Securing operational agility is necessary for the future of the healthcare market. Systems must be prepared to optimize access, capacity and throughput for rapid growth readiness. The new market is demanding more from their health systems. If you optimize your existing footprint, you can achieve near-term growth and revenue advances with this solution.

► Customer Loyalty

Supercharge the growth engine by gaining key customer insights and leveraging longitudinal analyses to increase overall customer value, share of wallet and engagement. Build relationships and stop chasing transactional care with our solutions.

Our Consumer Innovation solutions help providers focus on engaging and activating consumers, strengthening referring-physician partnerships and building customer loyalty.

Related Sg2 and Vizient Resources

Sg2 Podcasts

• Consumer Loyalty
• The New Growth Mindset: Customer Strategy

Sg2 Blogs

• Change is Hard but Required for Consumer Strategy Success
• Optimizing Health Care Network Referrals through “Blended Family” Approach
• Customer Loyalty: A Strategic Opportunity in Challenging Economic Times
• Shifting Health Care Mindset from “Patient” to “Customer”
• Leveraging Network Integrity to Achieve Customer Loyalty
• If You Refer Them, They Will Come

Vizient Fact Sheets & Resources

• Consumer Innovation
• Fact Sheet: Near-term strategic growth: Tiller-Hewitt
• Consumer Innovation: Customer loyalty

Sg2 Experts