Consumer Innovation
We’re enabling consumer-driven strategy for growth
In a rapidly evolving healthcare landscape, achieving sustainable performance is key to success. Many providers prioritize growth, but it’s crucial to find innovative ways to drive top-line performance. The COVID-19 pandemic has exposed vulnerabilities in the industry, emphasizing the need to diversify revenue streams, engage healthcare consumers and chart a new course for lasting success.
Are you ready to convert the consumer and thrive in this competitive market? Partner with us to unlock near-term revenue generation and long-term consumer loyalty.
Components for success
Improvements made in these three areas can generate immediate revenue and create long-lasting relationships between patients and providers.
► ShareMD Connect
Most health systems on average spend $1M per hospital on marketing initiatives with little understanding of actual conversion of marketing investment into revenue for the system. We can help you to drive immediate and focused growth into your system by finding, engaging and converting qualified, high-value online consumers into your health system.
►Provider Connections & PRM
An optimized physician liaison program, as part of a prioritized physician engagement strategy, can generate up to $20M in net revenue for their system per year. If you’re looking to improve your physician network integrity, prioritize physician outreach planning, understand leakage impact, and improve liaison efficiency, we can help.
► Tiller-Hewitt Consulting Services
Securing operational agility is necessary for the future of the healthcare market. Systems must be prepared to optimize access, capacity and throughput for rapid growth readiness. The new market is demanding more from their health systems. If you optimize your existing footprint, you can achieve near-term growth and revenue advances with this solution.
► Customer Loyalty
Supercharge the growth engine by gaining key customer insights and leveraging longitudinal analyses to increase overall customer value, share of wallet and engagement. Build relationships and stop chasing transactional care with our solutions.
Our Consumer Innovation solutions help providers focus on engaging and activating consumers, strengthening referring-physician partnerships and building customer loyalty.
Related Sg2 and Vizient Resources
Sg2 Podcasts
Sg2 Blogs
- Change is Hard but Required for Consumer Strategy Success
- Optimizing Health Care Network Referrals through “Blended Family” Approach
- Customer Loyalty: A Strategic Opportunity in Challenging Economic Times
- Shifting Health Care Mindset from “Patient” to “Customer”
- Leveraging Network Integrity to Achieve Customer Loyalty
- If You Refer Them, They Will Come
Vizient Fact Sheets & Resources
- Consumer Innovation
- Consumer Innovation: ShareMD Connect
- Video: Intro to ShareMD Connect
- SharedMD & Vizient: Case Study: Filling a Cardiovascular Pipeline
- SharedMD & Vizient Whitepaper: Use of Online Tracking Technologies by HIPAA Covered Entities and Business Associates
- Consumer Innovation: Customer loyalty
Request more information or to speak with an Sg2 expert.
Sg2 Experts
Jon BarlowVP, Consumer Innovation & Patient Activation |
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Yelena BouazizPrincipal, Solution Strategy and Innovation |
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Laurie DowdPrincipal |
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Tara GallagherAssociate Principal, Solution Strategy and Innovation |
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Christine Sasser-PerryAssociate Principal |
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