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 May 22, 2023

Customer Loyalty: A Strategic Opportunity in Challenging Economic Times

By Yelena Bouaziz

Health care is facing economic headwinds: surging inflation, pandemic-driven staffing shortages and competition from disrupters. Today’s conditions demand a business model that centers on customers first—not products or services.

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 May 18, 2023

Shifting Health Care Mindset from “Patient” to “Customer”

By Yelena Bouaziz

To ensure health care organizations remain competitive and financially viable, they must begin thinking differently about their growth strategy — grounded in earning customer loyalty.

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 May 8, 2023

Risant Health, a New Disrupter on the Scene?

By Tawnya Bosko, PhD, DHA

The newly announced deal between Kaiser Permanente and Geisinger could turn out to be one of the most impactful health system partnerships in recent years.

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 May 5, 2023

Taking an All-Patient Approach to Advancing Health Equity

By Tawnya Bosko, PhD, DHA

As payers incorporate much-needed financial incentives to advance health equity, provider organizations and clinically integrated networks (CINs) should adopt payer-agnostic approaches for true transformation. Both public and private payers have...

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 May 2, 2023

Leveraging Network Integrity to Achieve Customer Loyalty

By Tara Gallagher

Adopting a customer-centric view with your network integrity tools shifts your approach from strictly physician loyalty to include customer growth and keeping more care within your health system.

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 April 26, 2023

The BPCI-A Program Has Been Revised and Extended—Should Your Organization Participate?

By Tawnya Bosko, PhD, DHA

Through May 31, 2023, provider organizations can submit a non-binding application to participate in BPCI-A two additional model years, which may be an opportunity to work toward or reinforce value-based...

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 April 20, 2023

Clinically Integrated Networks: Looking Back at Key Learnings and Looking Ahead to Possibilities

By Joe Maher, CPA, MBA

With value-based care gaining broader adoption, CINs have another opportunity to serve as clinical and economic engines for VBC. In most cases, this evolution will require advances in the care...

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 April 17, 2023

Employ a Customer Mindset for Future Viability

By Charlotte Brown-Zalewa

Consumerism in health care must transform to meet changing consumer expectations. To compete and drive profitability, health systems must acknowledge the transformation in health care driven by competitive forces and...

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 April 13, 2023

Provider-Sponsored Health Plans—a Cure for Health System Woes or “Out of Their Wheelhouse”?

By Tawnya Bosko, PhD, DHA

Today’s economic uncertainty, rising costs and hospital financial performance coupled with major insurer reluctance to continue FFS rate increases have hospital and health system executives thinking about managing the health...

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 April 7, 2023

The Great Medicare Advantage Debate: Too Big to Fail, or Failing Because It’s Too Big?

By William Ringwood

Perhaps one of the hottest topics in healthcare today, Medicare Advantage (MA) is anticipated to have a monumental year in 2023. Not only do Congressional Budget Office (CBO) projections indicate...

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 April 4, 2023

Key Parameters for Evaluating a Value-Based Care Program

By Joe Maher, CPA, MBA

Health systems and providers have participated in alternative payment models ranging from pay for performance to full risk across all payer classes. Not surprisingly, many participants have exited these models...

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 March 22, 2023

Observations From 2022 Fourth Quarter Earnings Calls: Legacy Payers and VBC Market Entrants

By Joe Maher, CPA, MBA

Sg2 reviews quarterly earnings calls from a subset of publicly traded legacy payers and value-based care focused entrants to highlight emerging trends and dynamics in these closely related industries.

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