Harness the Full Power of Digital Systems to Advance Enterprise Goals
Virtual visit volumes have increased dramatically due to the COVID-19 pandemic. Many health systems have made strides in virtual health program implementation. However, virtual visits are only one element of a robust digital health program. Provider systems have yet to fully capitalize on the benefits of digital solutions, and the vast menu available can be confounding.
Understanding how specific tools map to various stages of the patient journey and adopting those that best align with a provider system’s strategic priorities are the first steps toward forging programmatic solutions from disparate technologies. Today, providers and vendor partners are reshaping the patient journey in unique and innovative ways:
Consumer Engagement and Activation
The DexCare platform, incubated by the Providence Digital Innovation Group, employs sophisticated technology to generate demand and navigate patient flow across multimodal, multivenue offerings. Automated provider-agnostic queues match clinical need and provider supply across four ambulatory service options: retail clinics, urgent care, primary care clinics and specialty services. For Providence, a multihospital system headquartered in Renton, WA, that spans eight states, the navigation tool directed more than 200,000 visits in 2020. With the vast majority of these visits by commercial patients, the platform drove 5x incremental revenue within 90 days.
Patient Assessment and Intervention
The Princess Margaret Cancer Centre, University Health Network (Toronto, Ontario, Canada), facing orders to reduce inpatient volumes by 50% at the start of the pandemic, developed a browser-based application that integrated its enterprise scheduling system and EHR to help assess patient need for in-person vs virtual care. Patients triaged to video calls rated their satisfaction higher than with in-person visits and were likely to request the same for their future appointments. The center generated over $3 million (Canadian) in total savings.
Patient Monitoring and Management
For MUSC Health’s Center for Telehealth, remote patient monitoring is a cornerstone of its outreach to 20 unaffiliated rural clinics statewide. The program monitors an average of 500 high-risk diabetics weekly at the independent sites, and a small number of MUSC patients. Staffed by 2 MUSC nurses, it enables data feeds via cellular service and aims to reduce care costs and improve clinical outcomes, already demonstrating reduced A1c levels.
Deep understanding of the full portfolio of digital options will position leadership teams to make informed decisions about which offerings will help advance their enterprise goals. To achieve benefit in both growth and value, a comprehensive set of solutions must be fully integrated into a cohesive system.
Sg2 members can learn how to invest strategically to ensure long-term sustainability and how to assess readiness to move forward with a digital health program, in our Executive Briefing, Strategically Deploying Digital Health.
Not an Sg2 member but have specific questions or want to learn more about how Sg2 can support your virtual health initiatives? Contact us today!
- Sg2 Perspectives podcast episode 29: How MUSC Used Virtual Health Before, During, and (Hopefully) After COVID-19
- Virtual Health Is an Essential Asset Now and in the Future