As a thought leader on the shift to value-based care, Jeff prepares clients by helping them understand the implications of both macro- and micro-level emerging trends impacting health care. He plays a key role in the development of Sg2 Intelligence resources and educational offerings and is a frequent presenter and educator on multiple topics, including health care reform, consumerism and patient engagement, accountability, ambulatory strategy and leading practices in care redesign.
Jeff has more than 20 years of health care advisory and consulting experience, with specific areas of expertise including strategic planning, process improvement, operational effectiveness, training and development, and organizational change.
Before joining Sg2, Jeff was the vice president of assessments at Cardinal Health in Dublin, OH, where he identified opportunities for improvement and recommended specific strategies to client organizations. He also led health care consulting projects focused on improving profitability, quality and service for both specific departments and entire organizations. During his tenure, Jeff helped identify opportunities that yielded an average of 12% operating improvement. In his last 5 years, he participated in or led an average of 15 assessments per year. He was integral to the development of Cardinal Health’s “patient throughput” product in 2002.
Prior to his work at Cardinal Health, Jeff served as a project director for West Hudson, Inc (now part of Cardinal Health). There, he facilitated the implementation of hospital-based quality-, service- and cost-related process improvements both inter- and intradepartmentally.
Jeff received an MS in organizational psychology from Springfield College in Massachusetts and a BS with a double major in economics and psychology from Texas Christian University.